Onboarding and set-up
Onboarding is a two-part process. First, you need to set up your account. Second, our support team will contact you.
Before you follow the onboarding process, please read the frequently asked questions for onboarding. You can set up your m19 account by following the steps below:

1. Register on the m19 dashboard with your Amazon credentials.
2. If you manage multiple accounts and use many logins, gather all your accounts into the main account
3. If you have a vendor account(s), delegate the MWS token
4. Set the status of the account you want to use m19 for to Pull stats. (free plan)
5. Wait for the data to download. Refresh the dashboard and check for stats to know when it was downloaded. One hour should be enough.
6. If you want to activate full automation for the first time, create your subscription
7. If you have a vendor account(s), add your product to your catalog
8. If you want to activate or deactivate full automation afterwards, add or remove a marketplace from your billing plan

Once you have paid your subscription for full automation

Our customer success team will send you an email to have you book an onboarding call. This is the first day of your journey with us! Here are the 2 steps of the :

1. During the first 30 days: We'll check your account after 2, 10, and 30 days to make sure everything is going well and you understand how m19 works.
2. After the 30th day: You become autonomous but we are still here to help you. We will still check your account from time to time, answer your questions and ask for your feedback.

After our onboarding cal, you can read the frequently asked questions about onboarding.

Of course you also have access to our help center. We recommend that you consult the help center first before sending us an email.